CallBack HVAC

Service terms

Terms of Service

The operating, billing, SMS, acceptable-use, and legal terms that apply to CallBack HVAC accounts.

Last updated July 12, 2026

1. Acceptance

By creating an account or using CallBack HVAC, you agree to these Terms of Service. If you do not agree, do not use the service. Contact us at hello@callbackhvac.com.

2. Description of Service

CallBack HVAC records supported call outcomes and provides a dashboard for lead follow-up. A service-request SMS may be sent only after the caller gives express consent for that one text and the configured provider, registration, billing, and sender gates pass.

3. SMS Program Disclosure

Program name: CallBack HVAC

Program description: After a supported unanswered-call outcome, the consumer is asked to press 1 to give express consent for one service-request SMS from that HVAC business. No keypress means no live message attempt. The purpose of the consented message is to reconnect the consumer with the business regarding that specific service inquiry.

  • Message frequency varies — the initial service-request text is limited to the call and subject for which the consumer pressed 1. Additional messages occur only if the consumer replies and participates in that conversation, subject to opt-out requirements.
  • Message and data rates may apply. Check with your mobile carrier for details.
  • Carriers are not liable for delayed or undelivered messages.
  • Reply STOP to opt out of future messages from that business at any time. After opting out, no further messages will be sent.
  • Reply HELP for help, or email us at hello@callbackhvac.com.
  • For information on how your data is handled, see our Privacy Policy.

4. Eligibility and Account

  • You must be at least 18 years old and represent a legitimate HVAC business.
  • You are responsible for maintaining the security of your account credentials.
  • You are responsible for all activity under your account.
  • One account per company. Contact us for multi-user arrangements.

5. SMS and TCPA Compliance

You are responsible for ensuring your use of CallBack HVAC complies with all applicable laws, including the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and any state-level regulations. By using this service:

  • You may send a service-request text only after the caller gives express consent for that one text through the in-call keypress prompt, or when you retain other legally sufficient consent evidence for the same sender, recipient, and purpose.
  • You are responsible for maintaining consent records and for configuring your calling and messaging program to comply with applicable carrier, provider, and legal requirements.
  • You must honor STOP requests. Our system processes STOP automatically, but you may not attempt to circumvent opt-outs.
  • You must not use the service to send spam, unsolicited promotional content, or messages to numbers you do not have a legitimate relationship with.
  • You agree to indemnify CallBack HVAC against any TCPA claims arising from your use of the platform.

6. Acceptable Use

You agree not to:

  • Use the service for any illegal purpose
  • Send harassing, abusive, or fraudulent messages
  • Attempt to reverse-engineer or scrape the platform
  • Resell or white-label the service without written permission

7. Payment

Pricing is $149/month per HVAC company after a 14-day free trial. No credit card is required to start. Live SMS requires the customer's own Twilio account, and Twilio usage costs are billed separately by Twilio. Add payment before the trial ends to continue service. Pricing is subject to change with 30 days' notice. We reserve the right to suspend accounts with unpaid balances.

8. Service Availability

We strive for high availability but do not guarantee 100% uptime. The service is provided "as is" without warranty. We are not liable for missed revenue resulting from service interruptions.

9. Termination

Either party may terminate the account at any time. You may request data deletion at hello@callbackhvac.com. We will process deletion requests within 30 days.

10. Limitation of Liability

To the maximum extent permitted by law, CallBack HVAC's total liability shall not exceed the amount you paid in the 3 months preceding the claim. We are not liable for indirect, incidental, or consequential damages.

11. Changes

We may update these terms. Material changes will be communicated by email. Continued use constitutes acceptance.

12. Governing Law and Venue

These Terms are governed by and construed in accordance with the laws of the State of Michigan, United States, without regard to its conflict of law provisions. You and CallBack HVAC (a d/b/a of AWLS SYSTEMS LLC) agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved exclusively in the state or federal courts located in Allegan County, Michigan, and you consent to the personal jurisdiction of those courts. You waive any objection based on inconvenient forum or improper venue.

If any provision of this Section is held unenforceable, the remainder of these Terms will remain in full force and effect.

13. Binding Arbitration and Class Action Waiver

Any dispute arising out of or relating to these Terms or the Service shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Arbitration shall take place in Allegan County, Michigan.

YOU AND CALLBACK HVAC AGREE THAT ANY DISPUTE WILL BE BROUGHT IN YOUR OR OUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

If any part of this arbitration clause is found unenforceable, the remainder shall remain in effect. Either party may still seek injunctive relief in court for intellectual property violations.

14. Contact

hello@callbackhvac.com