Built for the missed-call gap
CallBack HVAC focuses on the unanswered-call moment instead of trying to become another all-in-one field-service platform.
About CallBack HVAC
Grand Rapids roots. Built for HVAC teams.
Founded in 2026 by Chris Bagley, CallBack HVAC is a software company from Grand Rapids, Michigan. We help HVAC businesses keep track of unanswered calls and give their teams a clear next step.
- Purpose-built for HVAC
- English and Spanish app UI
- Human-owned follow-up
Built for the workday
Keep the technician focused without letting the caller disappear.
Our company and founder
Chris Bagley, founder
Chris Bagley founded CallBack HVAC in 2026 in Grand Rapids, Michigan. The company builds software for HVAC businesses that need a clearer way to manage missed calls and follow-up.
Chris loves building things with AI. With CallBack HVAC, he brings that interest to a practical business problem: helping a busy owner or dispatcher keep track of callers while the team is working.
CallBack HVAC brings caller details, text replies, and follow-up status together for your team to review. Your team handles callbacks, scheduling, and the customer relationship.
Questions about whether it fits your shop? Get in touch or email hello@callbackhvac.com.
A narrower problem, solved well
Missed calls should leave a record—not a mystery.
A homeowner with no cooling may call the next company quickly. The useful response is not more software everywhere; it is a tested path that captures the request and shows one person what to do next.
Measured end to end
The workflow keeps call outcome, consent evidence, message state, caller context, and owner-confirmed results visible.
People keep control
Software captures and queues the opportunity. Your team still owns the callback, booking, dispatch, and customer relationship.
What we measure
Evidence from the call through the booked result.
- Whether the call was answered
- The caller's permission to text
- The message's tracking reference
- The final message delivery status
- Receipt on the caller's phone when checked
- Whether you confirmed a booking
The workflow is evaluated from your records, not from a broad promise about industry averages.
What the workflow is designed to do
See who needs a callback and what they need.
When an unanswered call reaches the configured text-back path, the caller can request a service text. Their replies and callback status stay attached to one lead record for you to review.
- Show supported call and message states clearly
- Keep caller details with the follow-up record
- Recognize STOP replies and suppression state
- Measure booked-job value from your own outcomes
Put your own numbers into the HVAC missed-call revenue leak calculator before deciding whether to change phones, hire help, or add automation.
Who it fits
Built for HVAC teams that cannot live at the phone.
The operating problem changes with shop size, but the need is the same: keep the caller's request visible and assign the follow-up clearly.
Built for the workday
Owner-operators
Technicians and small crews who spend the workday on jobs and cannot stop for every inbound call.
Built for the workday
Growing HVAC teams
Shops with office staff that still hit overflow, lunch, weekend, and after-hours coverage gaps.
Built for the workday
Multi-crew operations
Teams that need one visible callback queue so caller details do not disappear between the field and office.
Small teams weighing front-desk coverage can compare practical alternatives to hiring a receptionist.
English and Spanish app UI
Designed for bilingual HVAC operations and Spanish-speaking dispatchers.
Purpose-built for the trades
See whether the workflow fits
Evaluate your missed-call workflow with a 14-day software trial.
The trial starts after email confirmation and includes setup time. Before routing customers, confirm phone compatibility, texting approval and a successful call-and-text test. Ask for setup help first if you need a new provider account or number.