CallBack HVAC

Messaging disclosure

SMS / TCPA Disclosure

Who sends CallBack HVAC messages, why a caller may receive one, and how STOP, HELP, carrier terms, and compliance responsibilities work.

Last updated September 5, 2026

Important Notice

An unanswered voice call alone does not authorize a text in CallBack HVAC. On a supported missed-call path, the caller is asked to press 1 to request one service text from the HVAC business. No keypress means no live message attempt. Sending also requires the configured sender, registration, account, and provider checks to pass. Reply STOP to opt out.

Who Sends the Messages

SMS messages are sent by the HVAC company whose number you called, powered by CallBack HVAC. The messages originate from a Twilio-provisioned phone number assigned to that HVAC company.

Why You Received a Message

The core workflow sends a service-request message only after you request that one text through the in-call prompt. It identifies the HVAC business and concerns the service inquiry from that call. Calling the business does not enroll you in recurring or promotional texts. If you receive an unexpected message, contact the business or email hello@callbackhvac.com.

Message Frequency

The initial service-request text is limited to the call and subject for which you pressed 1. If you reply, the business can send one direct dashboard response; another staff response requires another incoming message from you. All messaging remains subject to opt-out and provider requirements.

Message and Data Rates

Standard message and data rates may apply. Contact your carrier for details. CallBack HVAC does not charge callers for SMS messages. Carriers are not liable for delayed or undelivered messages.

How to Opt Out

Reply STOP to stop messages from that business. You may receive one final opt-out confirmation. Further service messages remain blocked unless you opt in again and the required consent is established. STOPALL (one word) and UNSUBSCRIBE are also recognized opt-out keywords.

How to Re-Subscribe

Reply START to request re-subscription. The messaging provider must confirm the opt-in for that business number before CallBack HVAC clears its matching opt-out record. START alone does not authorize a new service-request text; that message still requires fresh consent for the specific call and subject.

Help

Reply HELP or contact us at hello@callbackhvac.com for assistance.

For HVAC Companies Using CallBack HVAC

By using this service you agree to:

  • Use the in-call permission prompt for the one service-request text; do not treat an unanswered call alone as consent
  • Keep consent records and meet the applicable legal, carrier, and provider requirements for your messaging program
  • Never override or circumvent opt-outs processed by the platform
  • Ensure your SMS templates do not contain deceptive or misleading content
  • Accept responsibility for TCPA compliance in your jurisdiction

Contact

For SMS-related questions, email hello@callbackhvac.com.