Stop losing HVAC jobs to missed calls.
Let missed callers request a service text. Keep their replies and callback status together so your team can follow up.
Already have an approved phone setup? Start 14-day free trial.
Phone-provider charges are separate. The trial starts after email confirmation and includes setup time. Check phone setup and total costs.
See the workflow
See what happened after each captured call.
A 49-second walkthrough using an illustrated customer example and an earlier demo interface with synthetic data. After a supported unanswered-call outcome, the caller can press a key to request one service text; sending still depends on sender/provider readiness. Your team handles callbacks and records the outcome.
Answered, captured, or ready for review
Issue, urgency, and callback preference
Time to accountable human follow-up
The result your team records
Focused on the missed-call gap
Recovery software—not another all-in-one field-service system.
Read the caller's replies, see the callback status, and record whether the lead became a booked job—all in one place.
$149/month after trial
Start with 14 days free and no credit card. Cancel anytime.
Your number and data
Use your own provider account and number. Confirm routing compatibility before setup.
Human-owned follow-up
The software captures and queues. Your team still owns the callback.
Best fit
HVAC teams that need after-hours or overflow capture, caller context, and a visible human callback target.
Not designed to replace
A full CRM, dispatch platform, or guaranteed live-human answering service.
See every featureFree calculator
What could missed calls be costing you?
Use your call volume, average ticket, and close-rate scenario to estimate the opportunity.
Calculate your opportunityStraight answers
Questions HVAC owners ask first.
What is CallBack HVAC?
CallBack HVAC helps HVAC shops follow up on missed calls. When an unanswered call reaches the configured text-back path, the caller can request one service text and reply with what they need. You review the conversation and handle the callback. AI CSR is a separate pilot that needs approval before it handles live calls.
How does the missed call text-back work?
On a supported unanswered-call path, the caller is asked to press 1 to request one service text. Sending requires an active trial or subscription, an approved texting number, and working phone-provider setup. The request and any replies appear in your dashboard. A message accepted by the provider is not proof that it reached the caller's phone.
How much does CallBack HVAC cost?
CallBack HVAC starts with a 14-day free trial. No credit card is required to start. After the trial, software is $149/month per HVAC company. Provider charges for the number, registration, messaging and calls are separate and can apply during the trial. No long-term contract. Cancel anytime.
Does CallBack HVAC work after hours and on weekends?
Yes, the configured missed-call workflow can run outside business hours. Callers still need to request the text, and your texting setup must be ready. Choose who will review replies and when they will call back; the software does not provide a staffed callback service.
Do I need to change my existing phone system?
No new hardware is required. Twilio is the standard setup; contact us to confirm Telnyx or Plivo availability before starting with either. You need your own paid provider account, an approved texting number and a different number to ring your team. Check your current number and voicemail routing with us before changing anything. Complete registration and test an answered call, an unanswered call with consent, a received text and a reply before customer use.
A guided first step
Check your phone setup before starting the trial.
Share your current missed-call workflow. Chris will review phone compatibility and next steps by email; you can ask for a walkthrough before deciding whether the product fits your shop. The 14-day software trial starts after email confirmation and includes setup and carrier-review time.
Ready to test your approved phone setup? Start 14-day free trial.
